Privacy Policy

Effective Date: August 20, 2025
Company Name: Fency Cloud (OPC) Private Limited

Fency Cloud (OPC) Pvt. Ltd. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, mobile application, products, and services.

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1. Information We Collect

We may collect the following categories of information:

1. Personal Information – Name, email address, phone number, billing address, payment details, identity documents (if required).

2. Usage Data – IP address, browser type, device information, operating system, access times, and pages visited.

3. Service Data – Files, content, and communication data uploaded or processed while using our services.

4. Cookies & Tracking Data – Information collected through cookies, analytics tools, and tracking technologies.

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2. How We Use Your Information

Your data may be used for the following purposes:

• To provide, operate, and maintain our services.

• To process payments, invoices, and transactions.

• To improve performance, security, and user experience.

• To send notifications, updates, and customer support responses.

• To conduct analytics, research, and service development.

• To comply with legal obligations and regulatory requirements.

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3. Legal Basis for Processing

We process personal data based on:

• Contractual Necessity – to provide services you request.

• Legitimate Interests – to improve, protect, and promote our services.

• Legal Compliance – to meet statutory obligations under Indian law.

• Consent – where you have explicitly agreed (e.g., marketing communications).

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4. Sharing of Information

We will never sell or rent your personal data. Information may be shared only in these circumstances:

• Service Providers & Partners: Trusted third parties who assist in business operations (hosting, payments, support).

• Legal Authorities: When required by law, regulation, or government request.

• Business Transactions: In case of a merger, acquisition, or restructuring.

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5. Data Security

We implement industry-standard security measures, including:

• Encryption of sensitive information.

• Firewalls and secure server environments.

• Restricted access to personal data.

While we take all reasonable steps, no electronic transmission or storage method is 100% secure.

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6. Data Retention

• We retain personal information only as long as necessary for service delivery, legal obligations, or dispute resolution.

• Once no longer required, data is securely deleted or anonymized.

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7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your information.

• Request deletion of your personal data, subject to legal obligations.

• Withdraw consent for marketing at any time.

• Restrict or object to processing, where legally applicable.

To exercise these rights, you may contact us at the details provided below.

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8. Cookies & Tracking Technologies

Our website and apps may use cookies and similar tools to:

• Improve website functionality and performance.

• Personalize user experience.

• Analyze traffic and usage patterns.

You may disable cookies through your browser settings, though some services may not function properly.

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9. International Data Transfers

If your data is transferred outside India, we ensure that adequate safeguards (such as encryption and contractual clauses) are in place to protect it.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the revised “Effective Date.”

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11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Fency Cloud (OPC) Pvt. Ltd.
📍 Registered Office Address: Subuddhipur, Baruipur, West Bengal 700144, India
📧 Email: [email protected]
📞 Phone: 7003040846